IT Operations Tech 2

Company Name:
CenturyLink Technology Solutions
Job Description
CenturyLink Technology Solutions (CTS), which operated as Savvis until Jan. 21, 2014, delivers innovative managed services for global businesses on virtual, dedicated and colocation platforms. With deep IT infrastructure experience and an advanced network at the foundation, CenturyLink Technology Solutions services are enhanced by flexible automation and customization choices, enabling enterprises to focus on business results and advancements for their customers. CenturyLink Technology Solutions accolades include being named the No. 2 retail colocation provider by Synergy Research Group and Frost & Sullivan and earning cloud and managed hosting leadership recognition from leading industry analyst firms.
CenturyLink Technology Solutions is an operating segment within CenturyLink, an S&P; 500 company listed among the Fortune 500 list of America's largest corporations.
The IT Operations Technician 2 is responsible for providing 24x7 network and system administration support for internal and external customers while providing exceptional customer service.
Position Objectives:
Provide internal and external customers with exceptional 24x7 customer service support including billable requests and physical security functions.
Essential duties:
Work directly with the customer and/or CenturyLink Technology Solutions support staff to identify and troubleshoot as necessary to isolate the root cause of problems to include standing, bending and kneeling as needed to perform this task.
Support and communicate customer billable requests through a trouble ticket system.
Manage and prepare incoming and outgoing customer tape backups.
Provide visibility and support to the Facilities team when monitoring the Data Center's building controls.
Responsible for the installation and troubleshooting of all copper and fiber customer cross connects.
Perform and execute installation projects.
When required, escalate events in a timely manner to the appropriate team according to proper procedures.
Maintain documentation of network systems infrastructure, cross connects and circuit audits.
Assist customers with after hours shipping and receiving.
Perform and execute installation projects that would include the racking and stacking of CenturyLink Technology Solutions and/or customer equipment.
Lifting of CenturyLink Technology Solutions and/or customer equipment required up to and in excess of 50 pounds. Server lifts can be utilized were applicable.
Monitor and control access to the Data Center to prevent unauthorized access.
Required skills:
Demonstrate a basic understanding of Layer 3 routing, TCP/IP and BGP.
Perform Layer 2 & 3 troubleshooting.
Must have working knowledge of tools such as ping, traceroute and nslookup.
Experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi & Single Mode) and Coaxial cable.
Highly effective at troubleshooting Layer 1 issues that are required to support 56K, Metro-E, T-1, DS-3, and Optical circuits.
Excellent communication and organizational skills are required.
Strong team player.
Education or Equivalent Experience:
College preferred not required, 2+ years of operational and technical experience in an IT environment required.
IT Certifications such as CCNA and MCSE are desired.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.

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