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To Go Specialist

Company Name:
Chili's
Primary Objective of Position:
To provide a warm, welcoming greeting to our guests, and to ensure that the guests' dining experience is exceptional. To ensure that guests are seated in a timely manner, and provide a sincere and heartfelt thank you to each guest as they leave.
Essential Functions:
o Maintains a cheerful, courteous disposition and a neat, clean and professional image.
o Answers telephone within 3 rings and assists guests with placing their To Go order.
o Possesses proficient knowledge of the menu in order to explain our offerings to the Guests, inform them of current food promotions and specials, and answer any questions.
o Accurately writes food and beverage orders on Guest tickets and enters order into POS, quickly and in proper sequence, using appropriate abbreviations and charges.
o Delivers food and beverages to Guests in a timely manner, which includes retrieving food orders from the kitchen and packaging them in the appropriate containers.
o Deliver food to Guest's vehicle, abiding by the Curbside To Go standards.
o Collect payment (credit cards, cash) for drinks and/or food served, following company established accounting procedures for all transactions.
o Ensure all financial transactions are correct and maintains accuracy and coin for making change. Operate credit card machines correctly. Accurately calculates change due to the Guest and return appropriate amount in a timely manner.
o Adheres to all company safety and sanitation policies and procedures.
o Communicates Guest questions or concerns to Managers, as appropriate.
o Keeps To Go area stocked, neat, clean and free of clutter.
o Maintains the cleanliness and organization of the To Go station: Ensures all supplies are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
o Performs shift change and/or opening or closing duties.
o Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action, where necessary, or suggests alternative courses of action that may be taken.
o Assists other team members, as needed, or when business needs dictate.
Qualification Standards:
o Ability to read and write English.
o Ability to read and write handwritten notes.
o Stands/walks during 100% of the shift.
o Reaches, bends, stoops and wipes, frequently.
o Ability to verbalize clearly and respond to guests.
o Lift up to 30 lbs., several times per shift, when business needs dictate.
o Ability to operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift.

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