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Assistant Store Manager

Company Name:
Heartland Automotive Services, Inc.
SUMMARY
Provides hands-on overall leadership and direction to store teammates, particularly in the absence of the Store Manager, to ensure store financial performance and guest service meets or exceeds company goals.
Assistant Manager duties that include but are not limited to:
Provide prompt and courteous guest service, answer questions and, in the Managers absence or at the Managers direction, investigate and resolve guest problems and complaints.
Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc.
Assist the Store Manager with budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.
Assist the Store Manager to maintain or direct the maintenance of the building, equipment and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc.
Troubleshoot and assist with the on-going maintenance of the POS system.
Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals.
Assist the Store Manager to confront unacceptable performance, hold teammates accountable, and utilize appropriate teammate performance management techniques when necessary.
Assist the Store Manager with employment advertising, interviewing and selection. Initiate substance abuse and background checks as needed. Monitor staffing levels and adjust accordingly to maintain labor control. Conduct Teammate Orientation meetings if needed at your location.
Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout / tagout procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance. Be prepared to provide swift and accurate direction to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence.
Open and Close the store as necessary.
Complete any daily, weekly and monthly paperwork as the Store Manager may direct and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with the Loss Prevention Department to ensure LP policy compliance.
Assist at other locations as directed.

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