Customer Service Representative
Quick Apply Full-time 3 hours ago Full Job Description Job Description Summary The Professional Customer Service is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints.
The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.
Responsibilities Conducts order validations and entries Confirms customer order receipt, creation, and delivery Monitor and tracks order statuses and manages claim cases and returns Provides clear and consistent communication between and with customers and internal production Serves as the primary contact for customers, including cases of issues or escalation Supports transfer projects and process improvement initiatives Handles routine maintenance of the Master Data System Qualifications Bachelor's Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication & Collaboration:
Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers:
Anticipates, understands and meets internal/external customers' needs and expectations.
Develops solutions based on a customer centric approach.
Innovation:
Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution:
Proactively identifies what needs to be done and takes action.
Explores new ways and pursues new opportunities.
Job Type:
Full-time Pay:
From $40,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Shakopee, MN 55379:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Shakopee, MN 55379 The Professional Customer Service is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints.
The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.
Responsibilities Conducts order validations and entries Confirms customer order receipt, creation, and delivery Monitor and tracks order statuses and manages claim cases and returns Provides clear and consistent communication between and with customers and internal production Serves as the primary contact for customers, including cases of issues or escalation Supports transfer projects and process improvement initiatives Handles routine maintenance of the Master Data System Qualifications Bachelor's Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred Communication & Collaboration:
Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers:
Anticipates, understands and meets internal/external customers' needs and expectations.
Develops solutions based on a customer centric approach.
Innovation:
Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution:
Proactively identifies what needs to be done and takes action.
Explores new ways and pursues new opportunities.
Job Type:
Full-time Pay:
From $40,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Ability to commute/relocate:
Shakopee, MN 55379:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Shakopee, MN 55379 The Professional Customer Service is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints.
The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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